ACUVUE® Product Exchange Policy

ACUVUE® Product Exchange Policy

At ACUVUE®, we are committed to bringing healthy vision to everyone, every day and providing the highest quality products and services is a key part of this commitment.

Contact lenses are medical devices and in line with the stringent standards of medical device safety and quality set by the Health Sciences Authority of Singapore. We maintain the highest product quality standards and patients’ safety, product exchanges will not be accepted under the following conditions:

Damaged boxes – opened boxes, not fully sealed, torn, tampered, surface peeling, stains
Defaced boxes – Stickers, markings/handwriting, defaced barcode/lot number
Boxes with less than 6 months to expiry at the time of return
Loose lenses – not in originally sealed boxes at point of delivery
ACUVUE® brand contact lenses that are not distributed by Johnson & Johnson Vision Care Singapore Pte Ltd

These enable us to provide you with ACUVUE® lenses that meet the highest level of safety, quality and compliance.

Choose ACUVUE® today with 100% confidence, because you can enjoy a satisfying ACUVUE® wearing experience is our top priority!

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